New Support Request
Our website and email hosting services do not include IT, network or email maintenance. If a technical support query is submitted, the first 15 minutes will be used to establish the cause of the problem, if additional support time is required and the issue is not caused by a fault on our servers, an hourly rate will be charged or a quotation will be provided. Urgent requests are issues that affect the core operation of our email and web servers and your websites. Urgent requests will receive a first response within 2 hours during Normal Working Hours. All other queries will receive a first response within 24 hours during Normal Working Hours. After-hour queries may result in a longer waiting period.
Clients that host their website with us receive 1 hour of free website content updates per month. Content updates include changes only to the existing text and images on your website. Any other updates, such as structural and functional updates, will be quoted or billed separately. If it is foreseen that the changes requested will take longer that 1 hour, an estimate of the number of hours required will be provided. The estimate quote will need to be confirmed before the work is scheduled. We reserve the right to invoice any updates that take longer than 1 hour in the case where a quote is not provided.
All website updates will be scheduled based on our current capacity and will be processed on a first come first serve basis.
Free 1 hour website updates need to be submitted before the 7th of each month and will be processed during the remainder of the month. Website updates submitted after the 7th of the month may be scheduled for processing during the course of the following month. Please provide all content and images (in the correct dimensions & sizing) for us to complete the updates timeously.
We make use of AnyDesk (www.anydesk.com) to facilitate support queries. Please download AnyDesk and submit your connection code when completing the form below.
Our support channels feed directly into our support platform and will automatically issue you with a ticket number after which you will receive an invite to create an account on our new self-service support portal - https://support.crtdigital.co.za/portal.